The Planning Specialist is a regular, non-exempt, full-time position housed within Durham's Planning and Development Department Customer Service team. This position is responsible for review of various types of zoning permits and maintaining in-person coverage of the Planning and Development counter for customer inquiries. This position will require extensive interaction with customers, handling inquiries regarding ordinance regulations (Durham’s Unified Development Ordinance), applications, and general planning and development inquiries. Work may also include acting as back-up for other development approvals issued by the team; generating periodic reports; and related special projects. A hybrid work schedule may be available in accordance with City policy; however, the expectation is primarily to be in-person due to the responsibilities of this position.
 
Work is performed via computer and cloud services. Successful candidates must have prior experience with web-based applications and virtual communication platforms such as Zoom, Teams, Sharepoint, and Outlook, and must be willing and able to perform daily work within departmental databases and software applications.
 
Prior urban planning, customer service, building inspection, and/or local government work is desirable, as well as experience reading tax maps and property records. Training and mentoring will be provided with respect to the application of zoning and development regulations.
 
The ideal candidate will have a positive attitude towards customers, be able to provide clear, timely, and thorough responses to inquiries, and have some familiarity with zoning and site planning principals and construction. This person will effectively manage tasks, adhere to deadlines, foster productive working relationships, solve problems proactively, and provide exceptional customer service. Spanish fluency is preferred. 

The closing date is July 31, 2026. For more details please see the posting at https://www.governmentjobs.com/careers/durhamnc/jobs/5413277/planning-specialist?keywords=planning%20and%20development&pagetype=jobOpportunitiesJobs .